**Terms and Conditions**

Welcome to the becauseylm.com website. By accessing or using this website, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all users of the website, including but not limited to customers, potential customers, and visitors.

**1. Information Collection**

We collect personal information from you when you create an account, place an order, subscribe to our newsletter, or contact us. The personal information we collect may include your name, email address, mailing address, phone number, credit card information, and other information.

We use the personal information we collect to:

* Process your orders and fulfill your requests;
* Communicate with you about your orders, account, and other matters;
* Provide you with marketing information about our products and services;
* Improve our website and products; and
* Comply with applicable laws and regulations.

**2. Cookies**

We use cookies to collect information about your use of our website. Cookies are small text files that are stored on your computer or mobile device. We use cookies to:

* Remember your preferences;
* Track your browsing activity;
* Target our marketing efforts; and
* Improve our website and products.

You can choose to disable cookies in your browser settings. However, if you disable cookies, you may not be able to use all of the features of our website.

**3. Use of Personal Information**

We will not sell, trade, or rent your personal information to others. We may share your personal information with our trusted partners who help us operate our website, conduct our business, or serve you, such as:

* Shipping companies
* Payment processors
* Website hosting companies
* Email marketing service providers

These companies are only authorized to use your personal information to provide the services they perform for us.

We may also disclose your personal information if we are required to do so by law or in the good faith belief that such action is necessary to:

* Comply with a legal obligation;
* Protect and defend our rights or property;
* Protect the rights, property, or safety of others; or
* Investigate, prevent, or take action regarding suspected illegal activity.

**4. Security**

We take security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

* Secure data centers
* Firewalls
* Password protection
* Data encryption
* Physical security measures

**5. Links to Other Sites**

Our website may contain links to other websites. If you click on a third-party link, you will be directed to that third party’s website. Please note that these external websites are not operated by us. We have no control over the content, privacy policies, or practices of these third-party websites. We encourage you to read the privacy policies of each website you visit.

**6. Changes to These Terms and Conditions**

We may update these Terms and Conditions from time to time. Any changes to these Terms and Conditions will be effective immediately upon posting on the website. Your continued use of the website after the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.

Returns

You have 30 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase from us.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) or any other appropriate method. You will receive the credit within 30 days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable on approval of refund or exchange.

Local pick up.

All pick ups will be communicated followed up by a call. Pick ups can be done Mon-Thursday from 10 am – 4 pm SA time. Special pick up outside of those hours need to be arranged by emailing info@becauseylm.com

Shipping to SA.

Third party suppliers will ship item and we will communicate the tracking number for the parcel. Estimated Delivery time is anywhere between 3-7 days. Parcels are delivered to third party distribution hubs and client needs to collect them. Where door to door has been selected the parcel will be delivered to the door of the client. We hold no responsibility for delays that can happen from time to time however where unreasonable delay has occurred (14 day) Delay we will refund the customer. Issues of Unavailability for delivery or non collection of the parcel by client often happen and we will pithing reasonable means assist client to recover the parcel but we hold no responsibility for such instances.

Shipping outside of SA

Clients are responsible to choose which courier company they would like to use and take full ownership and responsibility of the shipping process. We will merely facilitate the shipping.

Orders

All orders are generally shipped every Monday (orders received before 11 am) and Friday (orders received before 10 am) Weekends and holidays will affect the delivery times and dates.

If you have any questions on how to return your item to us, contact us on info@becauseylm.com